Academic Support and Learning Resource Center FAQs
How do I make an appointment?
There are three ways to set up an appointment:
By Phone: Call us at 925.969.3530 for appointments at the Pleasant Hill, Berkeley, and San Jose campuses. If you get our voice mail, leave your name and several days and times that work for you. We will return your call.
In Person: Stop by The Center in Room 313 (Pleasant Hill).
By Email: firstname.lastname@example.org
How much does it cost?
One-on-one instruction and workshops are free to registered students, faculty and staff.
How long are the appointments?
The sessions are 45 minutes long.
What are your hours?
Our schedule varies from quarter to quarter, so check our flyers or webpage for specifics.
What if I can't get to the Center before classes?
Students who live far away or have schedules that make it difficult to come in can send their papers via email or fax; we will send feedback in the document or call you on the phone during your appointment to discuss the paper.
How many times can I come in?
You may book appointments as often as once a week, twice if you have learning or physical disabilities and are registered with the Office of Disability Services.
What if I need extra help, but I don't have a learning disability?
We want to give everyone a chance to use the services, so we only book one appointment per student a week. However, if you would like a second appointment, you can call the night before or day of, and if there is an appointment available, we will be happy to meet with you.
What if I have a long paper?
If your paper is eight pages or longer, we suggest you schedule a “reading appointment” which will allow your ASC instructor to read your paper before meeting with you. During your appointment, instructors can read only 8 -10 pages of your paper. The pages do not have to be contiguous. Please note that you will need to drop off, email, or fax your paper.
What if I have to cancel or reschedule an appointment?
We request 24-hour advance notice for cancellations. This allows us to offer cancelled appointments to students on our on-call list, which we maintain for students unable to schedule sessions. Even if you have to cancel the day of your appointment, we appreciate the call. Chronic last minute cancellations and no shows jeopardize a student’s eligibility for Center services for the applicable quarter.
What about privacy issues?
As a rule, what you say in this room stays in this room. Our goal, however, is to teach you as effectively as we can. To do this, we occasionally need to consult instructors about their course requirements and/or your writing needs.
Can you help with presentations?
Absolutely. Presentations are like verbal papers. They need organization, clarity and development too.
I heard that JFK University uses APA citation style. What is that and can you help me learn it?
Most programs at the University use American Psychological Association (APA) citation style. The Learning Resource Centers provide a guidebook that explains the basic APA guidelines and reviews other issues such as paraphrasing, formatting, and grammar. Copies are available online, at our Centers and in campus libraries. We also offer workshops on APA style each quarter. Check flyers and our webpages for specifics
Is it okay to tape our sessions?
Yes. Many of us discover what we want to say while we're talking and then forget our ideas when we sit down to write. If this sounds like you, feel free to bring a tape recorder in with you.
I have so many papers and so little time. Can you help me organize my time?
Yes. Many students come into the Center early in the quarter for help charting out their assignment due dates. That way you can take advantage of scheduling appointments with the center in advance to help you stay on track.
Is it possible to assess my writing ability before the crunch of assignments?
Yes. It can be most helpful to bring in previous assignments, graded papers or your admissions essay so that we can evaluate both your process and product.