BUS5315 Program Metrics and Measurements
Program management involves overseeing a portfolio of interrelated projects that must be aligned with the enterprise’s strategic goals, and whose operational processes must be consistent with the organization’s culture. Budgets need to be established, timelines set, reporting procedures established, and progress evaluation processes put in place. Risk management, benchmarking, and outcomes assessment are critical to successful program planning and progress measurement. Focusing on designing and utilizing appropriate evaluation processes, this course analyzes such methods as the balanced scorecard, six sigma, and total quality management.