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Retention Specialist


Retention Specialist – John F. Kennedy University, Pleasant Hill Campus. This position is a 40 hour per week position, Monday – Friday 9:30 am – 6:00 pm. This non-exempt position comes with benefits that include vacation and sick leave accruals, medical, dental, vision and 403(b) retirement eligibility.

The Retention Specialist will report directly to the Director of Student Affairs and will perform the full range of functions associated with administering a retention plan to identify ‘At-Risk’ students and developing tools and methods for student persistence and success. The Retention Specialist will develop and implement retention measures, build and maintain relationships with students, faculty and staff, working in a team environment with other retention-focused positions, and assessing results. Specifically, the Retention Specialist will coach students through barriers that are preventing them from progressing and will track student progress.

The requirements for this position include a bachelor’s degree (Master’s degree in Education or related field preferred), three to five years of experience in adult and non-traditional education, experience using student tracking databases. Ability to think analytically, strong communicator, knowledge of student development theories and application.  Willingness to learn and work with technology, specifically word processing environments, internet navigation, databases and email correspondences.

Additional requirements include attention to detail, the ability to think analytically and work independently and under pressure with multiple priorities and timeframes. The successful candidate will be student-oriented, professional, flexible, diplomatic, and have the ability to explain University policies and procedures clearly.

To Apply:

Review of applications will begin immediately and will continue until the position is filled. Please send a cover letter and resume by email to with RETENTIONSPEC in the subject line. Failure to have RETENTIONSPEC in the subject line may delay consideration of your application. You may also fax to 925.969.3451 or by mail to:

Human Resources Department
John F. Kennedy University
100 Ellinwood Way
Pleasant Hill, CA 94523

John F. Kennedy University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. It is our policy to provide equal employment opportunities for all applicants and employees. John F. Kennedy University does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state and federal laws.

Because of JFK University’s commitment to diversity, we encourage people from historically underrepresented groups in higher education to seek employment at JFK University. This includes women, people of color, LGBT persons, people with disabilities, and veterans. We believe diversity at our campus is a crucial factor in achieving academic excellence and profoundly enriching the John F. Kennedy university experience. Thus, we strive to represent this in the composition of our faculty, staff and student body. For applicants with disabilities, reasonable efforts will be made to accommodate specific needs you may have in the application and employment process.