John F. Kennedy University

(800) 696-5358 Get Started

Campus Finder

Areas of Study

Office of the Ombudsman

The objective of Office of the Ombudsman is to ensure that every member of the John F. Kennedy University community receives fair and equitable treatment in support of a positive work and learning environment.

The office is a confidential service open to all students, employees and faculty members at the University. To utilize this service, call (925) 969-3330 and leave a message. Please describe your concern concisely and identify the person(s) and/or departments involved. You will be contacted within a few days. Your identity will be held in the strictest confidence, unless the there is possibility of serious harm.

Examples of the types of concerns you might bring forward include (but are not limited to) conflict resolution, discrimination, unmet accommodation issues, inappropriate conduct, academic dishonesty.

Please attempt resolution with the appropriate person or department first, if possible. For instance, disability accommodation issues should go to the Office of Disability Services.  Also please consult the University's policy for conflict resolution for students available under "Related Downloads" on this page.

The Ombudsman is guided by the Standards of Practice and the Code of Ethics of the International Ombudsman Association:


The Ombudsman is independent in structure, function, and appearance to the highest degree possible within the organization.

Neutrality and Impartiality
The Ombudsman, as a designated neutral, remains unaligned and impartial. The Ombudsman does not engage in any situation which could create a conflict of interest.

The Ombudsman holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.

The Ombudsman, as an informal resource, does not participate in any formal adjudicative or administrative procedure related to concerns brought to his/her attention.  


The Conflict Resolution Policy regarding conflict students have with faculty or staff is available for download from the right sidebar under 'Related Downloads.'

The University catalog, also available as a download on the right sidebar under 'Related Downloads', contains the following policy information:

  • Civil Rights Policies and Procedures regarding Civil rights violations, including harassment and discrimination (see page 18)
  • Student Code (see page 23) and Civility in the Classroom (see page 22) regarding unacceptable student behaviors and civility in the classroom
  • On-line student Code of Conduct (see page 23)
  • Grade Change Requests (see page 11)
  • Policy on Exception to University Policy (see page 27)
  • Financial Aid Probation/Disqualification (see page 31)

The Staff Handbook, available on the University’s intranet, provides the policy on Sexual and Other Unlawful Harrassment.

University staff and faculty should also consult the ‘Policies’ section of the University’s intranet for JFK University’s Rules of Conduct and Code of Ethics.

NOTE: Students should also consult their program and/or college for policies specific to them. Consult your program handbook or contact your advisor.

The Ombudsman is available to assist you in sorting out which applies to your situation.

Office of the Ombudsman
(925) 969-3330

John F. Kennedy University is an affiliate of the National University System.